Description : Aligner Customer Care Rep. Company : Henry Schein. Location : California

This position is responsible for providing a high level of customer and sales support for SLX Aligner Orders and Case Management, fax orders, mail orders and special projects as assigned. KEY RESPONSIBILITIES: (including % of time)

• 35% - Utilizing organizations Account and Aligner case software – verify case submission, process case orders, communicate with the laboratory and customer on case related issues, monitor case files and submissions, etc
• 30% - Order Entry – Enter order using company’s ERP system, verifying customer information, part number, quantity, pricing, shipping instructions and credit terms
• 10% - Customer Relations Management – working in CRM system to address internal and external customer inquiries including but not limited to orders, payments, returns and credits
• 10% - Telephone Orders - verifying customer details and or account creation support for new customers. Up-sell, cross-sell, have a full understanding of the PSS sales process. Uncover the needs of the customer and understand how Ortho Organizers can be a solution
• 5% - Customer Service forms, Return Merchandise Authorization and Credit Return processing
• 5% - Meet all deadlines for shipping. Ensure that the correct lead time is entered and that deadlines are adhered to for rush orders
• 5% - Participates in special projects and performs other duties as required

SPECIFIC KNOWLEDGE & SKILLS:

• Comfortable learning and maneuvering through multiple tools and computer applications
• Proficient using Microsoft Office
• Good telephone etiquette, ability to answer a high volume of calls and email.
• Dependable attendance is required.
• Basic product knowledge.

GENERAL SKILLS & COMPETENCIES:

• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE: Typically 2 or more years of related experience. Orthodontic background a plus. PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers